ReadyNet Works Upgrade Questions and Answers

1. Why the change?
   A. New look, greater flexibility, more features and greater security.
   
   
2. Is my Login information the same?
   A. Yes, your login, password, passmark, passphrase, and challenge questions have remained the same.
   
   
3. Is any of my old information lost?
   A. No, all of your information has migrated over to our new secure system.
   
   
4. Why is bill pay still not offered for commercial accounts?
   A. Unfortunately, bill pay was designed for consumers. This means that there are few to no security measures to accomplish dual control. Additionally, multiple users would not be able to see each other's transactions, vendors, history, etc. For those reasons, we have elected not to offer this product until it is designed to function with business owners in mind.
   
   
5. What are some new features?
   A. Administrator full control, E-Statement availability, International wire request to name a few.
   
   
6. What is Multi-Factor Authentication Login (MFA)?
   A. An enhanced secure method to verify the authenticity of the user.
   
   
7. How much of history is available?
   A. Online history is available back to December 2008. Going forward, we will keep a revolving 12-month online history.
   
   
8. Why can I not see my full account number?
   A. Due to the ongoing cyber scams we decided to add an additional layer of security to protect our customer's account number.
   
   
9. Where is the Transfer function tab located?
   A. Transfer function is now located in the Business Apps.
   
   
10. Where is the Cash Manager tab?
    A. Cash Manager is now called Business Apps.
    
    
11. Is Supervisor and Administrator the same?
    A. Yes, as Administrator you have full control on granting permission and access, assign new users, reset passwords.
    
    
12. Did all my ACH/Wire templates move over?
    A. Yes all templates have migrated successfully.
    
    
13. What is Document Delivery?
    A. An electronic means to receiving account information.
    
    
14. What is Re-present Check and how do I use it?
    A. Re-present Check (RCK) is used to collect any check collection debt via ACH. RCK can only be used if a check has been submitted and returned by the paying bank. Contact a Cash Management Support member for further information.
    
    
15. International Wire request- can it be sent to any international country?
    A. While we can send most International Wires to anywhere, the online version has a select group of countries and currencies available. Contact a Cash Management Support member for further information.
    
    
16. On my Commercial account home page, when I click on Other Services why don't I see a Stop Payment feature.
    A. You must go to Administration and turn this feature on for each user, including the Administrator.