Frequently Asked Questions & Answers

Q: What's the fee for Online Bill Pay?
A: There is no monthly service charge for bill pay. (This includes up to 30 payments per month; each additional payment is $0.50.)

Q: Is Online Bill Pay secure?
A: The security and integrity of customers' accounts and transactions are top priorities at North Dallas Bank & Trust Co. The bank introduces online functionality only when we're fully confident that the systems meet the level of security appropriate to safeguard our customers.

North Dallas Bank uses 128-bit encryption on all your Internet banking sessions within our banking servers in order to provide you with the best form of cryptography commercially available. For more information see "safe and secure internet banking".

Q: What type of account do I need for Online Bill Pay?
A: Any North Dallas Bank consumer checking account is acceptable. However, remember that some accounts do have transaction limitations.

Q: What happens if I set up a payment but do not have funds in my account?
A: Unless your Bill Pay Account and/or linked overdraft protection plan has sufficient funds or credit availability to pay the bill on the Payment Date, we will not be obligated to make a payment.

Q: Whom can I pay?
A: You can pay any merchant, institution or individual in the U.S. including credit cards, utilities, relatives, and even your baby sitter.

Q: What do payees actually receive?
A: Electronic payees receive payment information in an electronic format that automatically updates their accounts payable systems. Non-electronic merchants or individual payees receive a laser-printed paper check sent through the U.S. Postal Service.

Q: Who processes my bill payments?
A:CheckFree, the largest processor in the world, handles all of North Dallas Bank Bill Pay transactions.

Q: What can I do online?
A: Currently you can:

Check current balances on your personal checking, savings, money market, loan, mortgage, line of credit, CD, IRAs and business checking accounts.
Transfer funds between many of your accounts with us.
View transactions that have cleared your checking and savings accounts for up to the past 45 days.
Nickname your accounts for personalized, quick and easy reference.
Download your posted transaction information to a financial management software such as Quicken^®, or Microsoft Money^®.
View images of the front and back of cleared checks.
Send online customer service requests to:

Q: What is the difference between the Available balance and the Ledger balance?
A: The Available balance, which is displayed on the Account List and Account Summary screens, reflects the dollar amount of money that is currently available to you. It considers all your posted transactions, some electronic transactions performed today and any holds placed on your account due to uncollected funds, pending deposits or pending withdrawals. It is up-to-the-minute, and is updated immediately after every transaction.
The Ledger balance is your account balance as of the previous business day, and does not include holds and the current business day's Automated Teller Machine (ATM) transactions.

Q: What can I do to protect my accounts and personal information while I’m banking online?
A: North Dallas Bank takes numerous steps to keep your accounts and personal information secure, but you also play a role in maintaining the security of your banking information. Here’s what you can do:

Do not save your password.
Some versions of Microsoft Internet Explorer will allow you to automatically save passwords. For security purposes, we recommend that you disable this feature and enter your password each time you access ReadyNet. If you choose to use this feature, you must change your saved/stored password when it is changed or reset by the bank upon your request.

Memorize your password.
Your online password authenticates you when you begin an online banking session. You should memorize this password and never write it down anywhere or reveal it to anyone.

Change your password regularly.
It’s important to change your password regularly, which you can easily do online. It is recommended that you change your password every 30 days and use a combination of alpha and numeric characters in your password.

Remember to sign off.
You may not always be at your own computer when you bank online. Therefore, it’s important to sign off when you’ve finished banking or leave your computer. If you forget to do so, North Dallas Bank automatically signs you off after 20 minutes of inactivity.

Q: Do I need any special software installed on my computer?
A: No. All you need is Internet access via an Internet Service Provider (ISP) and an Internet browser. Our website works best with Internet Explorer.

Must download 128-bit encryption to access system. Can be done for free from homepage of Internet provider.