Give us a call, any time.

On the path to becoming Money-Wise, you are sure to have some questions. Below are a list of answers to some of the most frequently asked questions we receive. If you need further assistance, please contact us at 800.275.7966 or customer.service@ndbt.com. Let’s make smarter decisions in business and life, together.


Where can I find your contact information?

On our Home Page, select “Contact” → “Contact Us.” You will find our mailing address, phone number, email address and a secure message option.

Where do I find your hours and locations?

On our Home Page, select “Contact” → “Locations.” You will find a list of all five Banking Centers, their addresses, hours and our ATM network locations.

How can I find your ATMs and surcharge-free ATMs?

On our Home Page, select “Contact” → “Locations.” Below the map of our Banking Center locations you will see “ATM Network.” You can select that link to input your zip code and find an ATM near you. You also have the option of going to www.moneypass.com or downloading the Moneypass App on your smartphone to view surcharge ATMs in our network.

Do you have night drops at your locations and where are they located?

Yes, all locations have a night depository available for 24 hour access.

  • Addison: Located on Eastside of Banking Center
  • Dallas: Located inside foyer facing Preston Road
  • Frisco: Located on Westside of Banking Center
  • Las Colinas: Located on Southside of Banking Center
  • Plano: Located on Southside of Banking Center

How do I sign up for online banking?

To sign up for online banking, click the “Sign Up” link below the login option on our Home Page. Once you are on the enrollment page, enter your information, including your account number. Follow the steps through to activation. Select the option to enroll for Bill Pay if applicable. Please note, if this for a business account, additional documentation may be requested at the time of enrollment.

Is there a mobile app and where do I go to download it?

Yes! Please download our Mobile App by going to either the App Store or Google Play Store and searching for North Dallas Bank.

Do you accept mobile deposits?

Yes. Please note, some restrictions may apply.

Why can’t I see my mobile deposit yet?

You will get a confirmation email indicating whether or not your deposit has been received. Deposits made after 6:00 pm will post the next business day.

How do I reset my password or get unlocked from online banking?

There are several options to help get you back in to view your accounts online. You can use the “Forgot my Password” option through your browser or mobile device. You can also contact customer service at 972-716-7100.

Can I open an account online?

We do not open accounts online. You can simply walk into any Banking Center or, to save time, please contact us at 972-716-7100 and we will set an appointment for you to come open an account with one of our representatives.

Why don’t I see my new account/loan/CD online yet?

To add a new account to your online banking, first log in using your access ID and passcode. Next select "Welcome" at the top of the page next to your name. Pick "All Services & Settings" from the drop-down. Under Preferences select "Add account". Enter the account number you wish to add and select the account type (such as checking or savings). Select "Add Accounts". Confirm the account add information. The account should then be added within one business day.

How can I sign up for Bill Pay?

To sign up for Bill Pay services, please first login to your online banking. Once you can see your accounts, select the “Bills & Payments” tab from the orange menu bar and follow the prompts to complete the sign-up process. Please note: for business clients – you will need to contact Treasury Services to complete the Bill Pay sign-up. They can be reached at 972-716-7347.

It says my eStatement should be visible in a new window. Why can’t I see it?

When you cannot view your eStatement, it may be that you need to turn off your pop-up blocker. Turning off your pop-up blocker is usually an option within your internet browser’s settings or tools. For further assistance with this, please contact customer service at 972-716-7100.

Is there a phone number to call for 24-hour support on my online banking?

Yes! Our Afterhours support can be reached by calling 972-716-7100 and follow the prompts for after-hours online banking assistance.

Is there a 24-hour automated account information phone line?

Yes! To reach our telephone banking number call 877-477-1145.

Is there a phone number to call for 24-hour support on my debit card or to report it lost/stolen?

Yes. There is always someone to report your debit card lost or stolen to and get support from, at 972-716-7100 and follow the prompt for after-hours debit card assistance or Lost/Stolen prompt.

How do I activate my debit card?

To activate your new debit card, please call 866-985-2273. Don’t forget to set up your pin number!

How do I re-pin my debit card?

To re-pin your debit card, you can call 866-985-2273. You may also re-pin your debit card by visiting your local Banking Center location or at any North Dallas Bank ATM.

Can I add my card to Apple Pay or Google Pay?

Yes!

For Apple Pay:

  1. Go to Wallet and tap “+.”
  2. Follow the steps for “Add a new card.”
  3. Select “Next.” We may need to verify more information with you. If so, you will be prompted to contact us.
  4. After we verify your card, tap “Next.” Then start using Apple Pay.

For Google Pay:

  1. Open the Google Pay Send app or visit pay.google.com.
  2. From the app, select “Menu.” From your browser, select “Payment Methods.”
  3. At the bottom, select “Add Payment Method.”
  4. Choose “add a debit card.”
  5. Enter your card details.
  6. We may need to verify more information with you. If so, you will be prompted to contact us.
  7. After we verify your card, select “Save.” Then start using Google Pay.

I have money in my account. Why is my card being declined?

Cards could be on hold for many reasons such as an incorrect pin number being used, an unexpected international charge coming through, or unusual transactions that need to be verified. For help getting your charge to go through or questions regarding your charges call us at 972-716-7100 and follow the prompts to debit card after-hours support.

How can I notify the bank I am traveling and using my debit card?

You can tell us in person at a Banking Center, over the phone at 972-716-7100, or by sending us an Online Banking message. Please be sure to include the countries where you will be traveling and the dates you will be gone.

Do you sell foreign currency? Can I turn in foreign currency?

Yes, we exchange some foreign currency. It can take two to three business days for us to receive certain currencies into the Banking Centers. Please call 972-716-7100 or visit in person for more information.

What is your banks routing number?

The routing number is 111000960.

How do I apply for a personal loan?

From our Home Page select Personal > Borrow > Personal Loans. If you need more information about the lending process, please reach out to us at 972-716-7100 or visit any Banking Center location.

How do I apply for a mortgage?

From our Home Page select Personal > Borrow > Mortgages. If you need more information about the lending process, please reach out to us at 972-716-7372 or visit any Banking Center location.

Where do I get deposit/CD/loan rates?

Our rates are not posted online, but you can find them by calling 972-716-7100 or visiting any Banking Center location.

Do you offer credit cards? How do I apply?

Yes! To apply go to our Home Page and select Personal > Borrow > Personal Credit Cards. You can also pick up a paper application from any of our Banking Center locations.

How do I send a wire?

To send a wire, please visit any of our Banking Center locations and fill out a wire transfer agreement. Questions regarding wire transfers can be directed to customer service at 972-716-7100.

How can I reorder checks?

To reorder checks, you can visit www.ordermychecks.com, call customer service at 972-716-7100 or visit any Banking Center location.

How can I place a stop payment?

To place a stop payment, please first log in to your online banking and select the account you need the stop payment made to. On the right-hand side, select “Stop Check Payment” and follow the prompts to complete the process. You can also file a stop payment in person at any of our Banking Center locations. Call customer service for further assistance at 972-716-7100.

How can I change my address/phone number/email address?

To change you address, please first login in to your online banking. Once your accounts are visible, from the top of the screen, select “Welcome” → “Change Contact Information” and follow the prompts to complete your contact information change. You can also complete a contact information change at any of our Banking Center locations. Call customer service for further assistance at 972-716-7100.

Do you offer notary services to your customers?

Yes! All our Banking Centers have multiple notaries on site to meet the needs of our customers. Some restrictions may apply.